Essential Duties and Responsibilities Clerical Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate. Retrieves messages from voice mail and forwards to appropriate personnel. Answers questions about organization, physicians, and available services, provi

Essential Duties and Responsibilities Clerical Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate. Retrieves messages from voice mail and forwards to appropriate personnel. Answers questions about organization, physicians, and available services, provi

Completes patient order confirmations and modifications for item changes occurring after initial order ticket printing to begin revenue recognition and billing processes. Reviews all paperwork submitted with equipment set up packets to ensure all forms are complete, signed and dated appropriately. Any safety issues documented by drivers will be followed up with appropriat

Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards 1)Greet and Acknowledge all patients and family members in a welcoming and prompt manner. 2)Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications. 3)Prov

Essential Duties and Responsibilities Answers the telephone and call lights in a professional, appropriate and timely manner, providing information or relaying messages to patients, family and partners. Facilitates a welcoming environment assisting with visitor wayfinding. Maintains a clean work and patient environment. Participates in department or unit performance impro

Essential Duties and Responsibilities Clerical Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate. Retrieves messages from voice mail and forwards to appropriate personnel. Answers questions about organization, physicians, and available services, provi

Essential Duties and Responsibilities Answer phones, takes and relays messages Enters messages and prescription refills in the EPIC system Reads and responds to Patient MyChart Messages Sorts postal and interoffice mail for distribution Makes appointments for patients Checks in patients for appointments verifying and updating demographic, guarantor and insurance informati

Responds to all incoming telephone calls. Resolves all inquiries in a professional manner consistent with the mission of the health system. Assist callers with complaints, appeals, grievances and IRO requests. Attend seminars/training sessions. Add membership to the PBM software Add authorizations to the PBM software Processing all prescription claims (DMR) through the PB

Serves as A Subject Matter Expert (SME) with regards to the Specialty billing processes and the respective Patient Financial Services Specialty role, maintaining an advanced knowledge of payor updates including Federal and State guidelines, department workflows and resources needed to resolve payor rejections and troubleshoot identified denial trends. Knowledgeable in the

Serves as A Subject Matter Expert (SME) with regards to the insurance follow up processes and the respective Patient Financial Services Follow up role, maintaining an advanced knowledge of payor updates including Federal and State guidelines, department workflows and resources needed to resolve payor rejections and troubleshoot identified denial trends. Knowledgeable in t

Essential Duties and Responsibilities Clerical Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate. Retrieves messages from voice mail and forwards to appropriate personnel. Answers questions about organization, physicians, and available services, provi

This position demonstrates knowledge and skills necessary to assess patients in all age groups; demonstrates ability to provide patient care based on each patient's age appropriate needs. Identifies, reports, provides care and documents patient problems in collaboration with the physicians, nurses, and the technical staff. This position demonstrates effective communicatio

Presents a friendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way. Uses effective service recovery skills to solve

The Patient Service Rep reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. This position will have comprehensive knowledge of CPG patients' needs and will work in partnership with

Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards 1)Greet and Acknowledge all patients and family members in a welcoming and prompt manner. 2)Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications. 3)Prov