Will engage in positive interactions; demonstrate friendliness by smiling and making eye contact when greeting all patients, visitors and customers. Provide helpful assistance in anticipating and responding to the needs of our patients, visitors and customers and staying calm under pressure to deal effectively with difficult people. Participate in team building activities

Analyze billing denials related to registration errors to investigate root cause. May be responsible for correction of highly complex registration issues and system set up. Respond to inquiries for the purpose of finding resolution to complex registration errors and issues. Research the registration requirements of insurance companies through phone, web, or review of cont

Essential Duties and Responsibilities Clerical Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate. Retrieves messages from voice mail and forwards to appropriate personnel. Answers questions about organization, physicians, and available services, provi

ESSENTIAL DUTIES AND RESPONSIBILITIES Develop, implement, and evaluate systems and programs towards the provision of quality services with Critical Care Transport department. Collaborates with Medical Directors, Director, and other members of the team within the CCT department. Actively participate in the development of business plan and outreach for the CCT department. R

Will engage in positive interactions; demonstrate friendliness by smiling and making eye contact when greeting all patients, visitors and customers. Provide helpful assistance in anticipating and responding to the needs of our patients, visitors and customers and staying calm under pressure to deal effectively with difficult people. Participate in team building activities

This position demonstrates knowledge and skills necessary to assess patients in all age groups; demonstrates ability to provide patient care based on each patient's age appropriate needs. Identifies, reports, provides care and documents patient problems in collaboration with the physicians, nurses, and the technical staff. This position demonstrates effective communicatio

Presents a friendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way. Uses effective service recovery skills to solve

The Patient Service Rep reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. This position will have comprehensive knowledge of CPG patients' needs and will work in partnership with

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient first environment. This creates an excellent first impression of OSF's services to patients, families and other ext

Provides administrative support for department and management team. Performs procedural scheduling, patient registration, medical record management, billing and supports department operations. Qualifications Required Five or more years experience in clerical and administrative position. High School Graduate or equivalent. Preferred Hospital based experience. Equal Opportu

Performs phlebotomy and other lab specimen collections per age related standards and in accordance with departmental policies, protocols and procedures. Demonstrates AIDET model and optimizes patient safety to reduce the likelihood of medical/health care errors. Receives and reviews physician orders; ensures that all necessary information is included for appropriate lab s

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient first environment. This creates an excellent first impression of OSF's services to patients, families and other ext

Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards 1)Greet and Acknowledge all patients and family members in a welcoming and prompt manner. 2)Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications. 3)Prov

Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co pays and outstanding balances. Obtains and updates patient demographic information and company information from all patients. Answers phone and schedules appointments. Directs and documents patient ca

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIP